1-Year Warranty
Every Lumetopia fixture is covered for 12 months
We select lighting we'd install in our own homes — and we stand behind it. Every fixture purchased from Lumetopia is covered by a full 12-month warranty from the date of delivery, at no extra cost and with no registration required.
What's covered
- Electrical faults — LED failure, driver failure, flickering or a fixture that stops working under normal use
- Manufacturing defects — faulty wiring, defective components, poor assembly
- Finish defects — peeling, blistering or premature corrosion of the powder-coated finish under normal conditions
- Damage in transit — reported within 48 hours of delivery with photos
What's not covered
- Damage caused by improper installation, or installation by a non-qualified person
- Normal wear, or cosmetic marks that appear after installation
- Damage from power surges, lightning, flooding or extreme weather beyond the fixture's IP rating
- Modifications to the fixture, or use with incompatible dimmers or transformers
- Replaceable bulbs (where the fixture uses them) and consumable parts
How to make a claim
Email support@lumetopia.com with:
- Your order number
- A short description of the fault
- Photos or a short video showing the issue
We aim to respond within 24 hours. If the claim is approved, we will send a free replacement — or, where a replacement isn't available, issue a full refund. You will not be asked to pay return shipping on a valid warranty claim.
Beyond the warranty
Our fixtures use integrated LEDs rated for up to 50,000 hours — roughly 17 years at 8 hours a day. If something goes wrong outside the warranty period, still write to us. We'd rather help you find a solution than lose you as a customer.
Your statutory rights
This warranty is offered in addition to, and does not affect, your statutory consumer rights in the United States, United Kingdom, Canada or the European Union.
Lumetopia · 131 Continental Dr, Suite 305, Newark, DE 19713, United States · support@lumetopia.com