Shipping policy

Free standard shipping on all orders. No minimum purchase required.

Processing time. We process orders Monday through Friday. All orders are processed within 2–7 business days after the date the order was placed, and shipped out within the next 1–3 business days. You will receive a confirmation email with tracking once your order ships.

Delivery time. You can expect your package to arrive in 5–20 business days depending on the shipping method, product(s) and your location. Most orders to the United States and United Kingdom arrive within 8–14 business days. Delivery estimates are provided in good faith and are not guaranteed; customs processing, peak periods and carrier delays may extend transit times.

Larger fixtures. Chandeliers and oversized items are shipped with additional protective packaging and specialised handling, which may add several business days in transit.

Split shipments. Orders containing multiple items may ship in separate parcels from different fulfilment centres at no extra cost. Each parcel has its own tracking number and parcels may arrive on different days.

Incorrect address. Please double-check your shipping address at checkout. If you notice an error, contact us within 12 hours. We cannot be responsible for orders delivered to an incorrectly entered address after dispatch.

Damaged or lost parcels. If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging — we will send a free replacement or issue a full refund. If tracking shows no movement for 15 business days, contact us and we will investigate with the carrier.