Refund policy

We want you to love your light. If you don't, you have 30 days from delivery to request a return.

Eligibility. Items must be unused, uninstalled and in their original packaging. Hardwired fixtures that have been installed or modified (cut wires, mounted) cannot be returned unless defective. Final-sale items are marked as such on the product page.

Damaged or defective items. Email us within 48 hours of delivery with photos of the product and packaging. We will send a free replacement or issue a full refund — you will not need to return the damaged item.

How to start a return. Email us with your order number and reason. We will confirm eligibility and provide the return address. Unauthorised returns cannot be processed.

Return shipping. For change-of-mind returns, the customer covers return shipping. For damaged, defective or incorrect items, we cover all costs.

Refund processing. Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.

Order cancellation. Orders can be cancelled free of charge within 12 hours of purchase. After that, the order may already be in processing and will follow the standard return process.